Our intent is to keep our policies and terms as simple as possible. Before you join or use any of our online services, you must read our policies and terms and accept those Policies and Terms. By using this website, providing information and/ or joining you agree to the following:

1. Terms of Use
   This site is controlled by the rules, statutes and ordinances of Pima County, the City of Tucson and the State of Arizona. Any use of this site shall conform with all City, County, State and federal laws, rules and regulations. Unauthorized attempts to upload information or alter information on this web site are strictly prohibited and are contrary to law. Any use of this site other than for the purposes for which it was designed are prohibited. By using this website you agree that all information you provide will be accurate to the best of your knowledge.
   
   
2. Disclaimer of Representations and Warranties for use
   By using our site you agree that the site and its owners are not responsible or liable for any loss or damage of any sort incurred as a result dealings with third-parties.
   
   
3. Limited revocable license
   Remember, you have access to this service only because the site owner grants you a limited revocable non-exclusive license to use the service. This license does not include any other use not specifically permitted.
   
   
4. No warranties
   All express and implied warranties, including without limitation the warranty of merchantability, fitness for a particular purpose and non-infringement of proprietary rights are expressly disclaimed to the fullest extent permitted by state and federal law. Further, we disclaim any warranties for the security, reliability, timeliness, accuracy, and performance of the site and service. You agree that the use of the site and service is at your own risk.
   
   
5. Indemnification:
   ou agree to indemnify and hold the site, its officers, shareholders, affiliates, successors, assigns, directors, agents, service providers and employees harmless from any claim or demand, including reasonable attorney fees, litigation costs, by any third party due to or arising out of the content you sent to the site or post or make available through the service. Further you agree to indemnify us from any violation, breach of any of the representations, warranties, violations of any rights of others due to use of the site. Remember, under no circumstances shall we be liable for direct, indirect, incidental, special or consequential or exemplary damages resulting from the use of this site, whether the damages arise from the use or misuse of the service, from the inability to use this site. The suspension, modifi cation, alteration, or termination of this site or the service has the same limitation. Our limitations apply to the full extent permitted by state and federal law.
   
   
6. Privacy
   Communications and information received may be available to the public under provisions of the state public records laws. All information received is stored in a database on a secure server that meets Visa PCI standards. Password data is encrypted. Transactions are performed via SSL. All account changes and transactions are performed via an encrypted connection. We are attempting to avoid collecting p ersonal data to the maximum extent possible to still complete the necessary tasks. The most "personal" data we collect is name, phone, email and Driver's License number (or State ID if no license). We reserve the right to collect other data if necessary.
   
   
7. Changes to terms
   Terms, conditions and rules of the site may change at any time. Notices of such change will be posted on the site. The site owner shall have the right at any time to change or modify the terms and conditions applicable to your use of the website, or any part thereof, or to impose new conditions, including, but not limited to, adding fees and charges for use. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, posting on the site, or by electronic or conventional mail, or by any other means by which you obtain notice thereof. Any use of the site by you after such notice shall be deemed to constitute acceptance by you of such changes, modifications or additions.
   
   
8. Cookies
   If you do not have cookies enabled in your browser, you will not be able to use certain areas of our site.
   
   
9. Overview for the Residential Water Heater Replacement Certification Program
   
   The following is an overview of the Residential Water Heater Replacement Certification Program. This is a summary and is not intended as legal advice. The actual rules and requirements may differ and may be changed. This summary is for informational purposes only and should not be relied on in lieu of a review of the applicable rules, ordinances and statutes.
   
   
   • The purpose of the Single Family Residential Water Heater Replacement Certification is to allow for a low cost permit fee for the " like for like" replacement of a residential water heater while providing a code compliant installation.
   • Any plumber that is either employed by a licensed contractor, or is a licensed contractor, and also holds current business licenses in the City of Tucson, South Tucson, Marana and Sahuarita can take the Single Family Residential Water Heater Replacement Certification test. Upon successful completion of the test they will be provided a certification that will allow them to self certify a "like for like" water heater replacement that they themselves performed. No inspection will be required to be scheduled with the local building officials however the local building officials at their discretion may randomly spot check any installation. A failed spot inspection by the local building official will then require application and payment of a standard water heater replacement permit by the contractor of record along with a scheduled re-inspection by the building official. Three failed inspections by one contractor will result in that contractor's certification being revoked for six months and will require passing the certification test again to re-instate certification.
   • NOTE: "Like for like" is defined as replacement of water heaters of the same size and same fuel/energy type as previously installed.
   • Permit applications must include the residential address where work is to be performed, the tenant's phone number, the contractor's ROC number and business license for the City/Jurisdiction in which the replacement will occur (except Pima County which does not have business licenses). The application must also include the installing plumber's certification ID number. If the installing certified plumber is not also the licensed contractor then the ROC number on the application must be for the licensed contractor for which the installing plumber is employed at the time of water heater replacement. If it is determined that the installing plumber was not employed by the licensed contractor as identified on the permit application it will result in the immediate revocation of the plumbers certification for six months and will require passing the certification test again to re-instate certification. If a certified plumber changes employment they must revise their certification information and ID badge for a fee of $20.00. Approved photo ID must be presented for any revisions to an ID badge.
   • Licensed contractors that participate in this program will have the ability to notify the program administrator that a certified plumber has left their employment so no new permits can be purchased utilizing that plumber's certification number until such time that it ha s been updated.
   • Local Building Officials that participate in this program will be notified via email once a week or more frequently if desired of a ll new permit applications that were obtained so that they may schedule a follow up inspection if they so choose.
   • Test is open book and must be completed in 1-1/2 hours. Approved photo ID must be presented at time of test. Source of answers on test are from the 2012 IRC. Cost of certification is $80 and requires passing a 50 question exam. All questions will come from a data base of questions which the testing software will randomly choose 25% True/False and 75% Multiple Choice questions assuring no two tests will be the same. Certification must be renewed every three years and utilize the currently adopted IRC as reference. Applicant may take the test as many times as necessary to receive a passing grade however each attempt will cost $80. Certification requires 80% to pass test.